# Accounts

## **What do I need to make an account?**

You will need an email address, phone number, and a photo of yourself holding your ID card, passport, or residence card with the front of the card clearly visible.

## **How to register and create an account?**

**Getting started**

Welcome to Roseon App - a mobile yield aggregator that manages your crypto + NFT portfolio and optimizes yield across DeFi and CeFi networks.

To start using the Roseon App, you need to go through a simple registration procedure.&#x20;

1. Enter your email address
2. Select “Get Code” and enter the verification code that was sent to your email address
3. Enter login password and confirm your password
4. Enter invitation code (if any)
5. Select “I agree" to the User Agreement and press “OK”

After you register your account, you will be required to complete the Security Authentication by providing your phone number and enable Google 2FA Authentication on your account as well as completing identity verification through KYC.

After all this is done, you’re ready to start using the Roseon App.

## **How to change account password?**

Note: Withdrawals will not be permitted for 24 hours after changing password.

1. Go to your profile (icon at the upper right corner)
2. Choose “Security Center”
3. Choose “Change your password”
4. Press “Confirm” on the pop up message “No withdrawals are permitted for 24 hours after password change.”
5. Enter your Original password
6. Enter your New password
7. Confirm your new password
8. Press “Submit”

## **What should I do if I lose my password/Google Authenticator?**

Please contact Roseon Customer Service [https://t.me/Roseon](https://t.me/Roseon)

## **Why can't I receive an SMS Verification Code?**

There are two reasons that you can't get SMS Verification Code:

1. You might not have entered the international format of the phone number. Phone numbers with an international format include a plus sign (+) followed by the country code, city code, and the local phone number.
2. You are residing in unsupported countries

## **Why did I not receive the phone verification code?**

**‌**Please follow these steps and try to request a verification code again:&#x20;

1. If the cellphone is not turned off for a long time, please try to reboot it
2. Check the message box to see if it is full and clear it to free up some space
3. If it is dual card devices, please unplug the sim card and insert it to another slot
4. If the number is roaming, please try at the issuing place of the sim card
5. Check if the phone is installed with some blocking software, turn off or uninstall it if there is any
6. Try the sim card on another phone

## Do I have to be a Roseon user to participate in the Referral Program?

Yes, the Roseon Referral Reward Program only applies to Roseon users. If you don’t have an account yet, it only takes a few minutes to create one.

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